Privacy Policy for Callers and Visitors
What happens to the information that comes in by phone, email or the contact page map.
The short version
This site is built around the phone. It has no forms, no accounts and no way to type information into a page. What follows describes what is collected when a call comes in, when an email is sent and when the contact page map loads.
Information collected
- Phone calls: the number calling, the time and length of the call, and what the caller says. Calls may be recorded.
- Email: the address and the message sent to contact@burbankcaplumbingcompany.com.
- Map on the contact page: Google serves the embedded map, and Google may set cookies or log the visit under its own policy.
- Basic visit records: the hosting service may log standard technical details such as the page requested and the browser used.
How information is used and shared
Call details are used to understand the problem and pass it to the plumber who will take the job, and to answer questions afterward. The plumber receives the address, the description and the phone number. Information is not sold.
How long it is kept
Call details and any recording are kept only as long as needed to handle the job and resolve questions about it, or as the law requires. Email is kept until the matter is closed.
Your choices
Ask by email at contact@burbankcaplumbingcompany.com to see, correct or delete information held about you. California residents may have additional rights under state privacy law, and the same address handles those requests. Anyone who does not want a call recorded can say so at the start of the call or end it and write instead.
Children
The site and the dispatch line are meant for adults who need plumbing help. Nothing here is directed at children, and information about children is not knowingly collected.
Changes
This page carries the date it was last updated, and a change replaces the earlier text.
Last updated: November 6, 2026. This summary is not legal advice.